You have the right to request a return or exchange within 14 (FOURTEEN) business days from the delivery date of your order placed through our website.

When requesting a return, you can indicate your request in the “My Orders” section on the trglobalpharma.com.tr website and send the product back with the invoice using a collect-on-delivery service.

Returns of products with opened packaging, tried, or altered form will not be accepted according to the Distance Sales Agreement.

Return Procedures:

Address: Marmara Mahallesi, 115 Sokak, Residence: A-B Blok No:4A/17 Beylikdüzü/İstanbul
Phone: +90 545 382 1462

CONSUMER RIGHTS – CANCELLATION – RETURN CONDITIONS

GENERAL:

1. By placing an order electronically through this website, you are deemed to have accepted the pre-information form and the distance sales agreement presented to you.
2. Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Distance Contracts Regulation (OG: 27.11.2014/29188) and other relevant laws in effect regarding the sale and delivery of the purchased product.
3. Shipping costs, which are the responsibility of the buyer, will be paid by the buyers.
4. Each purchased product will be delivered to the person and/or organization at the address indicated by the buyer within the legal period of 30 days. If the product is not delivered within this period, buyers may terminate the contract.
5. The purchased product must be delivered in full, in accordance with the specifications stated in the order, and with the necessary documents such as a warranty certificate and user manual, if available.
6. If it becomes impossible to sell the purchased product, the seller must inform the buyer in writing within 3 days from the date it becomes aware of this situation. The total amount paid must be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID FOR:

7. If the buyer does not pay for the product purchased or if the payment is canceled in the bank records, the seller’s obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

8. If it is determined that the product was unjustly used by unauthorized persons after delivery and the product payment is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with shipping costs covered by the seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

9. If unforeseen circumstances occur that the seller could not foresee, and the product cannot be delivered on time, the buyer will be informed of the situation. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the obstacle is removed. If the buyer cancels the order, and if payment was made in cash, the amount will be refunded in cash within 14 days from the cancellation. If the buyer made the payment by credit card and cancels the order, the product amount will be refunded to the bank within 14 days from the cancellation; however, it may take 2-3 weeks for the bank to transfer this amount to the buyer’s account.

BUYER’S OBLIGATION TO INSPECT THE PRODUCT:

10. The buyer is obliged to inspect the goods/services subject to the contract before receiving them; they should not accept goods/services that are crushed, broken, torn packaging, etc. from the cargo company. The goods/services received will be deemed to be undamaged and intact. After delivery, the buyer is responsible for carefully protecting the goods/services. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must also be returned with the product.

SELLER’S CONTACT INFORMATION FOR NOTICE OF WITHDRAWAL:

Company Name: Saadia Mohammed Tr Global Pharma
Address: Marmara Mahallesi, 115 Sokak, Residence: A-B Blok No:4A/17 Beylikdüzü/İstanbul
Phone: +90 545 382 1462
Email: info@trglobalpharma.com.tr

WITHDRAWAL PERIOD:

13. If the purchased item is a service, the 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the service has started with the consumer’s approval before the expiration of the right of withdrawal period.
14. The costs arising from the use of the right of withdrawal will be covered by the seller.
15. To exercise the right of withdrawal, it is necessary to send a written notice to the seller via registered mail, fax, or email within 14 (fourteen) days and the product must be unused and in accordance with the “Products for which the Right of Withdrawal Cannot be Exercised” provisions set out in this agreement.

EXERCISING THE RIGHT OF WITHDRAWAL:

16. The invoice of the product delivered to the 3rd party or the buyer, (if the invoice of the product to be returned is issued to a company, it must be sent with the return invoice issued by the institution. Returns of orders invoiced to companies cannot be completed without issuing a RETURN INVOICE.)
17. The return form, the box, packaging of the products to be returned, and all standard accessories, if any, must be delivered completely and without damage.

RETURN CONDITIONS:

18. The seller is obliged to refund the total amount and return the documents putting the buyer in debt within 10 days from the receipt of the withdrawal notice and to accept the return of the goods within 20 days.
19. If there is a decrease in the value of the goods due to a reason caused by the buyer or if the return becomes impossible, the buyer is obliged to compensate the damages of the seller at the rate of the buyer’s fault. However, the buyer is not responsible for changes and deterioration due to the proper use of the goods or products within the withdrawal period.
20. If the limit amount of the campaign organized by the seller is reduced due to the use of the right of withdrawal, the discount amount used within the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

21. The buyer cannot exercise the right of withdrawal for goods that are prepared in line with the buyer’s wishes or explicitly customized to their personal needs, and which are not suitable for return. If the packaging of the goods has been opened after delivery and is not suitable for return for health and hygiene reasons, products that are mixed with other products after delivery and cannot be separated due to their nature, periodicals such as newspapers and magazines, goods other than those provided under a subscription agreement, services performed instantly in the electronic environment, or intangible goods delivered instantly to the consumer, sound or image recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, and if the packaging has been opened by the buyer, their return is not possible according to the Regulation. Additionally, it is also not possible to use the right of withdrawal for services that have started with the consumer’s approval before the expiry of the withdrawal period.
22. For the return of cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVDs, VCDs, CDs, and cassettes, and stationery supplies (toner, cartridge, ribbon, etc.), the packaging must be unopened, untested, undamaged, and unused.

DEFAULT AND LEGAL CONSEQUENCES

23. The buyer agrees, declares, and undertakes that if the buyer goes into default in the event that the payment is made via credit card, the cardholder will pay interest and be liable to the bank within the framework of the credit card agreement with the bank. In this case, the relevant bank may take legal action, and the buyer agrees to pay the costs and attorney fees that may arise. In any case, the buyer agrees to compensate the seller’s damages and losses incurred due to the delay in the performance of the debt in case of default.